It is Printutopia's policy to respect and protect the privacy of our customers and the users of our Website -hereinafter, the "Site". Through this Internet Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent personally identifying information ("PII") of our Site users to others in a manner different than as set forth in this Internet Privacy Statement.
Placing Orders and Information Collection
Printutopia collects information from the users of this Site at several different points on the Site. For example, we collect and/or request information when a user:
1) Places an Order
2) Accesses and/or Registers on this Website
3) Requests notification of an order status
4) Participates in an online sweepstakes, promotion, or survey
5) Submits an E-mail
6) Engages in a live chat discussion
In order to fulfill the above requests, customers may be requested to provide contact and-or credit card information. If we have trouble processing an order, a request, or completing a delivery, this contact information will be used by Printutopia to contact you. We also use "cookies" to enhance and personalize your visit. Please see the section below entitled: Automatic Information and Cookies.
Gathering and Sharing of Information, Links to External and Co-Branded Websites
We monitor traffic patterns on the Site and gather information for use in analyzing usage, trends and to administer the Site in order to improve its layout and design as well as to permit Site personalization and streamlining to create the best shopping experience we can for our users. In order to perform analysis permitting such personalization and the improvement of site design and user experience, we may integrate customer purchase information and employ suitable third parties with whom we share the information necessary to accomplish these objectives. Where appropriate, we may share information with our business partners. We use a credit card processing company to bill purchasers of goods and services from the Site, and depending upon the goods and services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in fulfilling and delivering orders. We share with them the information necessary to enable such card processing, fulfillment, and delivery of goods (i.e. - name, address, and as appropriate, payment information). Additionally, we partner with trusted third parties to provide Site users with unique offers or services which may be of value to our users. In such instances, we will share a user"s name and address with a trusted third party to enable them to notify the user of the unique offer or service. We will never provide credit card information and you will always be provided with the opportunity to unsubscribe from any such list. We may provide PII in special cases such as enforcement of our Terms of Site Use, or as appropriate to comply with law or legal process, or to protect the rights, property, and safety of our company, our customers, and others. This includes exchanging information with other businesses for purposes of fraud and credit risk reduction. We may also provide PII and other information incident to a merger, reorganization or a sale of the company or its assets. Our Site also contains links to external Internet sites as well as co-branded sites, which may be operated by an external party and they may have privacy practices that differ from those here on our Site. A co-branded site is a Website, usually operated by a third party, and displaying that third party"s name along with the Printutopia name and logo. Such co-branded sites offer goods or services to our users which we think may be of value. When you click on links that take you to such external or co-branded sites, you will be subject to their privacy policies, and we encourage you to become familiar with that party"s privacy policies as these may differ from those utilized on our Site. Please note that this privacy statement applies solely to information collected by Printutopia on our Site and, while we strongly support the protection of privacy on the Internet, we cannot be responsible for the privacy practices of other Websites, uses of the information collected by other Websites, or the content of those other Websites.
Surveys, Promotions, & Contests
From time-to-time either we or a third party sponsoring a promotion on this Site may request information from the users of the Site via surveys, promotions, or contests. Participation in these surveys, promotions, or contests is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information requested may include contact information (such as your name and address), and demographic information (such as zip code, age level, etc.). We use such information to notify contest winners, award prizes, and for analyzing the Site traffic to improve the user"s experience on the Site. If you are not already a customer of Printutopia's, we will add you to our customer list and you may receive Printutopia marketing materials such as catalogs, special offers, dollars-off deals, and other information which we believe may be of value to you. Of course, if you do not wish to receive such information, you can always update your account information and opt out of receiving information by accessing your account profile at the Site or Emailing us at: firstname.lastname@example.org. Please note that information provided by users to third parties will be subject to the privacy policies of such third parties.
Strong precautions are taken to protect the credit card information and PII of the users of our Site. We protect this information both online and off-line and use a variety of technical solutions to make shopping safe at our Site. Your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator or Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
Note that under the Fair Credit Billing Act, and provided that you promptly notify your bank of the loss, your bank cannot hold you liable for more than $50.00 of fraudulent charges for the unauthorized use of your credit card through no fault of your own. In the event of an unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions about the security at our Site, you can send an e-mail to email@example.com.
Automatic Information and Cookies
When a user accesses our Site, like many other websites, our computers automatically receive and record the domain, host, and IP address through which the user"s computer accesses the Internet, as well as the Internet browser and operating system software on the accessing computer and any external reference code. You may have heard of the term "cookies". Cookies are routinely used by most, if not all, E-commerce merchants, including Printutopia . A cookie is a piece of data stored on a user"s hard drive through the Web browser program containing information about the user which enables us to track and personalize the Site to enhance your experience. For instance, by setting a cookie on our Site, we can provide you with storage of items in your shopping cart between visits. However, if a user rejects the cookie, they may still use our Site although we will be unable to provide the personalized shopping experience we can offer using the cookie data. When Printutopia sends out promotional offers, such offers may contain an external reference code to enable Printutopia to track the success of these promotional offers. If you have any questions about our use of this automatically transmitted information, please contact us at firstname.lastname@example.org.
Special Offers, Account Updates and Opting Out
Printutopia occasionally sends our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings which we believe to be of value to our customers and users. In order to do this, we may enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to our customers and users. We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide requested services, content, product information, notification of special offers, or in regard to customer service issues relating to an account. The users of the Site are always given the opportunity to "opt-out" of having their online information used for purposes not directly related to the Site at the point at which we ask for the information or when they receive an online promotional communication. For example, our e-mail messages have an "unsubscribe" feature for users of the Site who buy from us, but don"t want to be notified about special offers in the future. Users can simply "Reply" back to the e-mail message and type "unsubscribe" in the subject field. Upon receipt of the reply, we will remove that e-mail address from our e-mail list. If a user has more than one e-mail address, he or she should include the other addresses as well to ensure proper updating of their account information. Users of the Site can always update the personally identifying information that they have provided to Printutopia simply by accessing and updating their account information on the Site or by e-mailing us at email@example.com.